Oyo Rooms — fail to give accommodations after valid booking

 
1 Review
 drsantanuborah on Oct 21, 2018
We booked om heritage hotal, jodhpur for 19th, through oyo. On reaching hotel the hotel refused to provide us rooms instead of having valid booking saying that they doesn’t have any ties with oyo. We were traveling with 4 kids and 4 adults and jodhpur was a new place for us and we reached hotel at 8:30 pm, really harassed that day traveling with kids.

fail to give accommodations after valid booking

Complaint Status


[Oct 21, 2018] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Oct 22, 2018
Dear Guest, We are extremely sorry for the disappointing experience. Our relevant team will get this checked and get in touch shortly.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, Oct 22, 2018
Dear Guest, Our concern tried calling but couldn't connect with you.PLease share a convenient time to get in touch.

Regards
Team OYO
Verified Support
OYO Rooms Customer Care's response, Oct 24, 2018
We contacted you regarding this shared the needful details with you. We will ensure a hassle-free stay for you in the future. Let us know for any other assistance.

Regards
Team OYO
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    Customer satisfaction rating
    80%
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    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    Oyo Rooms - fail to give accommodations after valid booking