Address: | Sreenandanam, Thyvila Road, Thiruvananthapuram, Thiruvananthapuram, Kerala, 695001 |
I had booked a room at oyo 12368 (Booking id: otfv2059) for an overnight stay on may 4. This is to convey the miserable experience at i and my wife had at the hotel and at the hands of the oyo captain and what passes for a helpline service.
No room service, dirty rooms, no breakfast after receiving msg from oyo and confirmation from hotel. Shows that oyo does not prescribe minimum standards for its properties.
Totally unacceptable behaviour from oyo captain who treats customers like second class citizens.
And worse, after being assured that my grievance had been escalated (Case id:[protected], there is no response from anyone in their team.
Disgraceful for an aggregator service that claims to be customer friendly and responsive. Was this information helpful? |
Post your Comment