[Resolved] Oyo Rooms — fake commitment and false information

Diviit

from Delhi, Delhi

Address:

Faridabad sector 7, Faridabad, Haryana, 121010

Today at 9:30 i call to oyo for booking room i clearly said that i want early check-in one of the executive who attend call said that you can get if property manager allow i said then asked him whether he allows me not, he talked to him and confirm my booking in hotel grace with condition of early check-in but when i reached there manager deny to gives me check-in and said we can’t allow u before 12 pm then again i called to oyo and talk to miss nimita (Guest manager) even she doesn’t help me and i was wait for 2 hour on road. It was disgusting experience with oyo and i told to my brother advocate about incident happen with me he suggesting me to file petition against oyo..

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Sep 24, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

OYO Rooms Customer Care's response We are tremendously sorry for your dismaying experience. Thank you for sharing your booking ID. Our concerned team will connect with you shortly.

Verified Support

Aug 24, 2019

OYO Rooms Customer Care's response Hi, We understand that no apology would be adequate to cover up the inconvenience caused to you. Our team addressed the concern highlighted by you with sheer diligence. Your valuable feedback has been registered with us and we'll certainly forward this to the relevant team. Do reach out to us for any assistance in the future.

Regards
Team OYO