[Resolved] Oyo Rooms — fake commitment from oyo.

sunnyaka

from Gurgaon, Haryana

Address:

New Delhi, Delhi, 110052

I made booking through oyo on 15 aug 2018 in oyo hotel glimp western inn. Jisme 5 person ka 6080 tha aur maine oyo excutive se baat hui thi ki agar koi extra person ho jaye to kitna extra pay krna hoga to usne kaha ki 900rs somthing per person. And maine alcohel ka b confirm kiya ki kya alcohel allowed hai to usne kaha ki ha hai. Bt jab meri hotel resecption par baat hui to unhone per person ka mujhe 1500 bola aur unhone alcohel ka saaf mana kr diya kii allowd nhi hai. Aur maine kaha ki meri oyo per baat hui thi to usne kaha ki hamara unse koi mtlb nhi hai aur mere sath miss behaive kiya. Oyo executive ne mujhe pagal banaya hai aur meri poori party kharab kr di aur oyo walo ki commentment bilkul nakli hai in par bilkul b bharosa nhi kiya ja skta. Jab maine solution manga to kisi ne b meri help nhi ki jiski wajah se mujhe aur mere friends ko bahot problem face krni pdi.

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Aug 17, 2018

Complaint marked as Resolved

My case id is 8379878 But i did not find any solution and custmere care service is worst

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2018

OYO Rooms Customer Care's response Dear Sunnyaka,

Your concern is our priority and for the same our team will get in touch with you by morning and assist you.

Regards,
Team OYO

Verified Support

Aug 19, 2018

OYO Rooms Customer Care's response Sunnyaka, We're extremely apologetic about the inconvenience caused to you. We've worked on your feedback and we'll keep this noted to avoid future hassle to occur. Please accept our apologies again. We assure you to provide a comfortable stay for you the next time you stay with us.

Regards
Team ORM