[Resolved]  Oyo Rooms — Fake hotel booking

Address:

Gurugram

Online booking initiated for room in hotel Shivam at Rajpipla
I got email mentioning confirmation
Email copied below
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OYO booking is Confirmed!
From: OYO Hotels on Thu, 11 Aug 2022 11:13:12 Add to address bookTo: You | See Details
oyorooms

Your booking is confirmed.
Hello Girish Gogia, Thank you for choosing OYO.

Check-in
Sat, Aug 13, 2022
From 12:00 PM 1N Checkout
Sun, Aug 14, 2022
Till 11:00 AM

Booking details (ID: NX2Y5070)

Hotel address
OYO Flagship 92678 Hotel Shivam
nr.hungry kitchen nr jakatnaka rajpipla statue o[censored]nity road rajpipla, Vadodara
Get directions

For queries related to hotel amenities, early check-in & special requests
Call [protected]

No. of guests
2 Adults
Add guests

No. of rooms
1 Classic
Upgrade room

Meal
Not Selected
Add meal

Need help with your booking?
Booking modifications, payments, policies, etc. Chat with us (available 24×7)

Payment summary

Room Charges Room price for 1 night X 2 guests ₹2034.0

Coupon Discount - ₹509

Total ₹1525

Advance paid ₹0

Balance amount ₹1525

Save ₹305 more on this booking
Pay now and claim this limited time offer

Payable amount
₹1525 ₹1220 Pay now

Change in plans? No problem
• Free cancellation till 13 August, 9:00 am
• No refund after 13 August, 9:00 am
100% of booking amount will be charged upon cancellation
________________________________________
In case you don’t show up at the property, there will be no refund.

Cancel booking

Property Rules

• Couples are welcome
• Guests can check in using any local or outstation ID proof (PAN card not accepted).
• For more details, please read our guest policies.
• Please check travel advisory issued by the concerned state government/local authorities before booking to avoid travel/lodging restrictions. Please click here for Guest Do's and Don'ts
• Please note that OYO executives will never call you for payment collection
• Check out our safety & sanitisation measures

Thank you and we hope you enjoy your stay!

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Though email had confirmation, to make sure of my booking considering the holiday rush I contacted the number [protected] on 11th August 12 noon
Call history pasted below

Person named Girish Patel spoke with me and he mentioned that you will get call from OYO
I didn’t get the call
I made the payment
email from HDFC indication payment transferred has been copied below
=x=x=x=x evidence of payment given from HDFC bank =x=x=x=xx=x=x
View: Account update for your HDFC Bank A/c
From: HDFC Bank InstaAlerts on Thu, 11 Aug 2022 14:57:40 Add to address bookTo: You | See Details
We have blocked some images in this mail for security. Click here to view the blocked images.
HDFC BANK


Dear Customer,

Thank you for using HDFC Bank NetBanking for payment of Rs.1, 525.00 from A/c XXXX3100 to PAYUOYOROOMSCOM

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On 12th evening I received call from number [protected]
Name told on phone was Mansuri but true caller shows different nane
As understood from call, due to maintenance issues with hotel I booked my booking got transferred to another
hotel named Akash home stay
I asked him to email the details of booking change
Call history and email received copied below
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We have updated your booking details
From: OYO Hotels on Fri, 12 Aug 2022 17:54:25 Add to address bookTo: You | See Details

Hello Girish,
Your booking has been successfully updated. We look forward to having you over.

Check in
Sat, Aug 13, 2022
From 12:00 PM 1N Check out
Sun, Aug 14, 2022
Till 11:00 AM
Booking Details (ID: NX2Y5070) Manage Booking

Hotel Address
OYO 84362 Aakash Home Stay
VAD231, NH56, Nandod Taluka, Vadodara Get DirectionsCall [protected]

No. of Guests
2 Adults
No. of Rooms
1 Classic
Meal
Not Selected
Payment Summary
Room Charges Room price for 1 night X 2 guests
₹3739
Coupon Discount
- ₹935
Total Charges
₹2804
Advance Paid
₹1525
Balance Amount Payable
₹1279

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On 13th Aug when I was in need of hotel I called [protected] mentioned in updated booking email
Some one from hotel Shivam took the call and said “ Why we are getting so many calls?
He could not help me to give the number of Hotel Akash Stay home


With no help available from I contacted OYO customer care at [protected] several times
They confirmed the booking from my mobile number and the booking reference
However they could not connect me to hotel manager

They gave me two numbers to contact ; one of them was [protected] which I already had tried but no help and second one was [protected] a wrong number.

Finally I dropped my evening program and rushed to Hotel Akash Home Stay
Surprisingly the hotel did not exist and local person there told me that it has been non operational for more than two months

I was helpless along with family and had very bitter experience

Now I have email from OYO mentioning that you did not turn up and booking gets cancelled
THIS IS NOT FAIR
I got cheated
=s=s=s=s=s=ss=s=s=s=s= cancellation intimation ss=s=s=s=s=s=ss=s=s=s=s=s=s=ss=s=
You didn't show up | OYO
From: OYO Hotels on Sun, 14 Aug 2022 23:52:04 Add to address bookTo: You | See Details

Your booking has been cancelled
Hello Girish,
We were looking forward to seeing you here! But since you couldn't make it, we had to cancel your booking.

Booking Details (ID: NX2Y5070)
Hotel Details
OYO 84362 Aakash Home Stay Booking Id
NX2Y5070
Check In - Check Out
Aug 13, 2022 - Aug 14, 2022 No. of Guests
2 Adults
No. of Rooms
1 Classic Meal
Not Selected
Payment Summary
Room Charges Room price for 1 night X 2 guests
₹3739
Coupon Discount
- ₹935
Total Charges
₹2804
Advance Paid
₹1525
Cancellation Charges
₹2764
Refund Amount
₹0
=s=s=s=s=s=ss=s=s=s=s=ss=s=s=s=s=s=ss=s=s=s=s=s=s=s=
PLEASE CHECK THE FACTS AND HELP ME to get REFUND MY HARD EARNED MONEY