[Resolved]  Oyo Rooms — false claim of wizard gold membership

Address:

Jodhpur, Rajasthan, 342001

Believing this to be a genuine company, i installed the oyoroom app and bought the wizardgold membership which claim that i will receive 2 coupons for 40% discount and so on, however as soon the payment got deducted from my card, still the membership status was showing pending. When i spoke to experience manager abhay, i was told that this will be activated in 15 minutes and right after that i will be able to claim my discount.
After an hour when this was not done, i thought to book the room with oyo believing it will be then done, still the membership is showing pending and when i again called the customer care desk, abhishek told that discount will be applicable from next time if i book same hotel.
My points:
1. Why these informations were not clear when we opt to buy membership.
2. What is the use of membership if we do not get the benifit.
3. App has no where mentioned that membership will take so long, and it have so many conditions.

Kindly cancel the membership and initiate the refund as i simply do not want the service of such a worst kind of programme. Kindly also cancel the booking and thanks for such a worst experience.

Booking id: fgiy7039