[Resolved]  Oyo Rooms — false claims of full refund initiated

Address:	OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, 122001
Website:	www.oyorooms.com

I had booked a room in oyo rooms at Soubhagya residency on 3rd September 2019. The full payment was made through my HDFC debit card. I got a confirmation mail from OYO confirming the status of my booking(will send copies of the same via mail). On 9th September 2019(6 days after initial booking was made and 5 days before actual plan date), i got a message from OYO that my booking had to be cancelled due to unavoidable circumstances. I called OYO and got informed that I can either avail alternatives or opt for a full refund. Also, when I checked directly with the property, they informed me they weren't taking any bookings for past 1 month. Although, due to this irresponsible act from OYO i had to book rooms at a higher rate, I decided to settle for a full refund from OYO and i got email and message from OYO that the full refund was initiated on September 9, 2019. On Sept 20, 2019, when I called them to check status of my refund, they disconnected the call several times and finally when I got a chance to talk to them, they informed me the refund was not initiated. Though, they claimed a refund was initiated again on Sept 20, the payment was not credited after 14 working days and I called them again on Oct 10. This time they sent me a form to fill my account details which I completed and submitted. In the same day evening, I got another message from OYO mentioning NEFT transfer failed to my account. When I called them to check, they said I have to check with my bank. When I asked them for the failed transaction ID, they said they did not have a transaction ID, as the refund was not even initiated. Now calling the OYO CUSTOMER CARE is proving useless time and time again. Kindly help me to get this issue resolved.