[Resolved] Oyo Rooms — false commitment: ensures something else and after payment changed the statement

Abinash Bharti

from Mumbai, Maharashtra

Address:

560076

Hi, i booked the hotel through oyo rooms. Initially, i was informed that breakfast is included with stay. But, as soon as i completed my payment, the statement got changed. Now, the customer service team is forcing me to pay extra for breakfast as it's not included. This is very serious issue.
After payment, how come the statement can be changed. It's very unprofessional and not expected from oyo. Please take some serious action.

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Jan 7, 2020

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2019

OYO Rooms Customer Care's response Dear Guest,

We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly share your booking details so that we could assist you accordingly.

Regards,
Team ORM