[Resolved] Oyo Rooms — false information and cheating | |
False information and cheating I booked oyo rooms for 12000 inr for two rooms four guests. The booking was as per the pictures given in the site. My booking id - idyjda6952. After reaching the hotel, i couldnt even find any tiny similarity with the room picture that was provided before booking. The rooms were untidy, old and bathroom was pathetic and dirty. Moreover their rent is 700 per day and while booking online it was 2000 per day. The room in which my parents stayed stinked paint and ac was throwing water and gas leakage causing suffocation. They gave reply that it was under repair that is why it smells paint. To my surprise i saw that there was no shield for windows and it was hell. Suffocated with paint and smoking smell all night my parent was admitted in hospital. Oyo promised to change our room, since my parent was in hospital i couldnt proceed with it. Please refund the excess money and compensate me for this cheating series. I called oyo for cancelling room, but they demanded me extra day night charge as penalty towards cancellation. Was this information helpful? | |
Oct 8, 2017 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Verified Support Aug 26, 2017 OYO Rooms Customer Care's response Hi Anjana.We're extremely sorry to know that you had a bad stay experience with us. This is not what we stand for. We're getting this investigated and our team will soon get in touch with you. Team OYO Verified Support Aug 26, 2017 OYO Rooms Customer Care's response Anjana, we're trying to connect with you but the call isn't going through. Please let us know an alternate number/ good time to call.
Verified Support Aug 29, 2017 OYO Rooms Customer Care's response Anjana, we believe our team got in touch with you and addressed your concern. We apologise for the inconvenience and troubles caused. We will make sure that nothing of this sort is ever repeated.
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Comments
I was charged extra 500 for early check in... though the room was vacant.. 1200 was the bill.. he got 1700... and no oyo shampoo, oil or what you provide was not given.. i booked in thulasi apartments, t nagar, chennai on 11 August 2017..it was booked in the name of NEVIS MANOJ.. please contact and tell me why this extra charge
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