[Resolved]  Oyo Rooms — false promises. no wifi no food given

Website:

Oyorooms.com

The past two days were the worst day of my life!!! Thanks to each and every member i spoke to in the last two days and believe me there were many!
Starting from yesterday we checked in at around 12.20pm, the room which was given to us didn't have a wifi service. On asking for another room, the responsible person asked us to wait for 15-20mins for it. We were completely fine with it. But guess what we were given a room after 2hours. Finally when we got another room, the wifi didn't work there, a screenshot has been attached with this email so that you guys don't think otherwise. I called the oyo captain he told he would talk to the hotel people and get back to me but he didn't. I tried calling him, he didn't even bother picking up the damn phone!! Then i called oyo customer service where we were told "we don't specify the speed so you shouldn't really mind" even if that means your speed is even poor than 2g network. After getting no assistance from oyo i tried calling the hotel manager, he mentioned the wifi is just for the reception not for the guests. Isn't it great???
Another hour was just wasted. Then i spoke to some person from the guest relations team - mohammed jahangir, he said you guys can shift the hotel the amount paid here would be refunded to you by tomorrow as you faced so much inconvenience.
So finally i shifted and settled in another hotel by 4.30pm where again the wifi signal was poor and on the top of it there was no chef in the hotel. I hadn't had anything since morning and this is what i get to hear!!!
My whole day was wasted. I just had a few hours planned in hotel and half of it was wasted by you guys
This didn't end here though.
As i didn't get the refund yet, i called oyo and asked him to get my call connected to mohd. Jahangir. He kept me on hold for half an hour and disconnected the call. I called again, i spoke to a lady from the guest relations team (Who wasn't even sure what she was trying to speak) she said she would help. She kept me on hold for around 15mins and after returning mentioned the same problem that i had informed her and when asked for an explanation she first kept my call on mute and then disconnected.
I called again, spoke to some guy he transferred my call to the relevant team where again i was kept on hold for half an hour and the call was disconnected.
Its really a joke to you guys right? Not providing quality services first and if asked why simply disconnecting the call.
I have wasted 4.5 hours yesterday and 1.5hour today. I want every minute that you guys have wasted to be paid for along with the refund which i was promised would be with me by today.
And i want a formal complaint to be logged in against all the guys i've spoken to