[Resolved]  Oyo Rooms — Feeling cheated by oyo rooms

Address:	Mumbai City, Maharashtra, 400055
Website:	www.oyorooms.com

I have serious feedback and complaint regarding the way the oyo rooms operations are being managed. I booked oyo rooms for my family holiday (The details of my bookings are provided below). I did not avail of any of your promotional discounts/ coupons and made full payment for these bookings and that too 3-4 months in advance.

1. Oyo premium himalaya view - 13 guest - 5 rooms, 2 nights (May 19, 2016 - may 21, 2016). Booking status - confirmed booking done on mon, 18 jan 2016 (Upfv9610); full amount paid rs.37, 390/-

2. Oyo premium corbett national park - 13 guest - 5 rooms, 1 nights (May 21, 2016 - may 22, 2016). Booking status - confirmed booking done on sun, 17 jan 2016 (Rugm6958); full amount paid rs.18, 595/-

3. Oyo premium luxurious lake stay - 13 guest - 5 rooms, 2 nights (May 22, 2016 – may 24, 2016). Booking status - confirmed booking done on sun, 17 jan 2016 (Luxr9560); full amount paid rs. 57, 990/-

Total amount paid (For 3 bookings) – rs.113, 975/-

After i did the bookings online, i called up your call centre and was promised best rooms (With good view). Oyo guys assured me (Not once but multiple times) that i just need to relax and visit the hotels directly as everything has been booked and arranged. But since i have had bad experiences with some of the new online ventures in the past, i proactively called up your call centre a few times to re-confirm the bookings. After keeping me on a long holds i was told that good view rooms are not available (At the mussoorie hotel). I asked to speak to the supervisor and after long holds and multiple transfers, i got to speak to one of the supervisor (Manish). He assured me that he will get everything sorted within 30mins and call me back.In the meantime i called up the other property manager that i had booked in nainital and to my horrific surprise i was told that they don’t have any bookings in my name and no rooms are available now for the said dates. I was also told by the manager that they have broken all contracts with oyo rooms as there were payment issues. Can you imagine what i am going through right now? Since morning i have wasted around 3-4 hours with your call centre people and still my complaints havent been resolved. This is ridiculous, after making full payments 3 months in advance, i am told (Not by oyo but the hotel manager and that too when i proactively called) that no booking has been confirmed and no rooms are available. We are a group of 13 people and had i gone by the numerous assurances provided by oyo rooms, i would have been roaming on the streets of nainital had i not called today and followed up.

Ritesh, you are a young entrepreneur and i have read about all the good work that you have done which is commendable but i seriously feel that before you expand anymore; re-structure your operations and customer service. Dissatisfied customers will not only make you lose business but also your goodwill that you have earned in the short span.

I look forward to your response and resolution to my complaints at the earliest.