[Resolved]  Oyo Rooms — First lack of services and now delay in refund

I booked a room in OYO townhouse in Jaipur for 4 nights from 29-07-22 to 02-08-22 but the room quality and services provided by them was so pathetic that we had to change the room in between our stay period. We stayed there only for 2 days and the 2nd day stay was only because no room was available in the nearby hotel that day otherwise we wanted to leave the room as soon as possible. So we checked out at approx. 10:15 in the morning and when I raised several complaints and called Oyo helpline several times, the hotel manager started saying that we checked out after the prescribed check out time(11:00am) but when I told them to check the cctv and all then after a long conversation they accepted that we checked out before 11 am. And after all this useless effort, Oyo sent me a mail that they have started the refund process on 5th aug and it will take max. 14 days and now it has been more than 1.5 months and no matter how many times I call there helpline numbers either it does not get connected or there is no satisfactory reply from their side. Today also I called the helpline and the call duration was for 19 minutes and 34 seconds and in between this whole period the conversation was not more than 3-4 minutes. Last 10 mins were pure waiting and then they disconnected the call automatically. All this unnecessary trouble they are giving me has disturbed me and my studies a lot. This has been the worst experience I ever had and it gave me a huge mental trauma.