Oyo Rooms — For refund of double payment

On 4 th nov 2022, i made a booking in oyo app and paid amount Rs. 1445/- online (booking id-M7PN0644) but while reached hotel ( oyo home 78969 E block lajpat nagar) there they told that there is some technical issue because of which online payment cannot be accepted so i have to pay in cash and the online payment done by me will be refunded by next day . I paid the cash for my booking too. But after 3 days i received Rs. 923/- in my oyo wallet with expiry date 11 nov 2022. This is wrong. Shouldn't i get refund to my original source that is my bank account as it will be of no use if i get credit in oyo wallet as i have no need of it now. Further the reduced amount is refunded with 3 days expiry date. This is wrong what oyo is doing and one kind of fraud. Refund the Rs. 1445/- to my bank account original source which i used via upi payment phonepe. Do it as soon as possible.
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Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Team OYO

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