[Resolved] Oyo Rooms — forced to pay extra after online payment

Dhanraj siddh

from Banswara, Rajasthan

Address:

OYO 26863 Raj villa , Shankar colony, Jagatpura, Jaipur, Rajasthan, 302017

I booked oyo 26863 raj villa Jaipur for 4 days, date 7june 2019 to 11june 2019 and made online payment of 3000₹ including offer.
I reached for check in at 11:30pm on 7june. They didn't allow to check in and force me to pay extra 1000/day if i need to check in .
They didn't even cancel my booking and saying you will get refund and have to stay for all 4 day. I had no other option to go anywhere.so stayed .
In addition to this, they didn't give pay slip of extra paid at time of check-in .so i asked him to give in written. And i took photos while writing of receiptnist.
Now I'm paying extra for stay even i made online payment already.

Apart from this there is wi-fi service was given when i booked but not provided.
It is wrost experience i ever had.

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Jul 13, 2019

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Jun 08, 2019

Updated by Dhanraj siddh My booking id EFWN7291
Attached is photo of screen shot of the oyo Booking

Verified Support

Jun 08, 2019

OYO Rooms Customer Care's response We always strive to deliver the best service to our customers and a sincere apology if you have not been satisfied with your experience. We'll get this checked. Appreciate you patience.

Verified Support

Jun 11, 2019

OYO Rooms Customer Care's response Hi, We worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know for any other assistance.

Team OYO