Oyo Rooms — Forcely took 600 rupees from me at the time of Check in, Even I paid full amount on APP when booked Hotel

Amit Rautela

from Haldwani, Uttarakhand

Oct 11, 2022

Address:

325, Spaze I Park, Tower B, Sohna Road, Gurgaon India

Hi,
Every bad incident happened to me, When I was checked in "OYO townhouse 366 Uttam Nagar" on (8-oct-2022).
I paid full amount to OYO Apps at the time of boking. But when I reached there they asked to for 600 more amount. They told me either pay 600 more or u will get no room.
I tried to call to OYO customer service but couldn't connect. In OYO APP also I tried to registered my complaint through Chat but it was just robotic service no customer care person available.
I mailed to them on the same date but didn't get any response from there side. This APP is become worst day by day and there is no Proper Customer Support.

Hotel: OYO townhouse 366 Uttam Naga
Date of Incident: 8-oct-2022
I want my money back which they forced me to give them at the time of CheckIn: 600 rupees.

BookingID: KJSN6916
Registered OYO Gmail ID: rautela.[protected]@gmail.com

I am sharing paid amount to OYO and my email screenshot, I have sent to OYO rooms. but got no replay from there side.

+2 photos

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OYO Rooms customer support has been notified about the posted complaint.

Oct 11, 2022

Updated by Amit Rautela Attached gmail screenshot mail to OYO Rooms

Verified Support

Oct 13, 2022

OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~team OYO

Oct 14, 2022

Updated by Amit Rautela HI,
Sure I have given the Hotel name and booking details in my fist email. let me know i[censored] need any other info from my side.