[Resolved]  Oyo Rooms — fraud and security concerns

Address:	122001
Website:	www.oyorooms.com

Booking id - ubel3968
Oyo denied to refund my money and told me that the issue wasn’t valid. If a hotel says that they don’t have key to your room and they will open your room with a master key instead and i[censored] refuse to it. They make a duplicate key to your room on another room card and handover that key. How safe are you at that hotel anyone can do it. And after arguing on this for 2hours when the owner comes the reception person took at the rooms orginal key and hand me over that and said you can take it. The reception if had the original keys to the room why didn’t he handed me over the key at the first place. If you didn’t had the keys why didn’t you told us before i made the payment. I would have gone to a property where i would have felt safe staying at. The oyo only knows how to do fraud to people. When i complaint at first they asked me to collect my refund amount and watch from hotel. Now 2days later they are saying that u can collect your watch from hotel while we can not refund your money. We were standing at the reception for 2 hours while this was going on. Is oyo charging us for standing at reception. We didn’t even stayed there. We checked into another’s oyo property in ghaziabad. We tolerated all this behaviour from your hotel for 2hrs. Stood at reception and finally had to travel all the way from noida to ghaziabad to stay at your another property. So i don’t get it what are we charged for. Instead we should have charged oyo for this sort of experience. This company is told fraud they will deny any sort of refund to you and all they say is sorry and won’t help you out in anywhy. We have been booking through oyo since very long time and as a regular guest you should atleast have the decency to not fool us for someone others fault. I am not comfortable at your property you should have looked into the matter. I asked many time to connect me to oyo captain of that area mr. Rishab. I was refused and now you people are denying my refund also. Forget about taking action against the hotel you people are telling me that it wasn’t a concern. My safety isn’t a concern for you people that is not my problem if your policy says that i should not be concerned about my safety and should be charged for standing at the hotel’s reception then thats an another case. Mis joyti told us to collect the money refund and watch and now another guest manger is refusing for my refunds. I have both the mails and the company is totally fraud.