[Resolved]  Oyo Rooms — fraud by oyo- waste of time and money

Address:

140001

Hi,
I had done a booking for May 22 at hotel silver oak, booking ID- RTPH0174. This hotel was around 11-12 Kms outside the city. When I went there, the hotel guy told me that he will not allow the guest from Oyo as he does not get good rates from oyo. I called up at Oyo around 21:00 hrs.The guy spoke to me for 10 minutes but had no solution and fwded the call to his senior and I waited for around 10 mins on hold but was never answered and the call eventually got disconnected.
I again called and again had the same experience. Then I got the number of the local Oyo Area Manager from the hotel guy himself ([protected]) was his no.He asked me to go to another hotel and asked me to book from Oyo app.I booked and this hotel was around 10-15 kms from there. I reached this hotel around 10:45 pm in the night. I had asked the staff that hoepfully the same exprience won't happen and he said that the hotel is a reliable partner and assured nothing of this sort will happen again. Booking ID for this booking-GHWU1752 but this hotel also denied booking saying that we are about to stop our tie-up with oyo. I went out and called the local oyo staff again and he said he has called the hotel owner and you pay him higher price and oyo will re-imburse you the remaining amount. I went again to the hotel and the owner embarrassed me saying that "mujhe dena hi nahi hai room oyo ke through".
I had a very bad experience with Oyo.
I had to take room on the spot around 11:30 pm at a much higher price.
Oyo had wasted my time and energy. After that i tried to get in touch but oyo people never called again.
I had a similar experience day before on May 21 (booking ID- RVPJ1832) but that time i atleast got the room.
Relief sought:-
1) Appropriate compensation in the garb of giving a budget hotel, they wasted my time, energy and money
2) Action against the hotels
3) If oyo cannot take the above 2 actions, they should better close down.
I will sue oyo in case action is not taken. I have the watsapp and call records.
Oyo can confirm the same from their local staff whose no. i have given.
Sceenshots and details of call given as proof