[Resolved] Oyo Rooms — Fraud case on oyo rooms

Darshana parul

from Mysore, Karnataka

Address:	570017
Website:	www.oyorooms.com

Oyo website was reflecting the availability of rooms in the hotel Stay By the way n in actual none rooms were available. I had done the bookings, the amount of 2298 was transacted by me, later I came to know there weren't any rooms available when I called the property manager. I was forced to make a cancellation of the stay where in actual oyo website had done a fraud by reflecting the availability of rooms n haven't yet refunded my amount even after multiple follow up n instead saying they will consider the case as cancellation n only refund 1149Rs..

+1 photos

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this if you could help us in sharing your booking ID.Thanks for your patience. Team OYO