[Resolved]  Oyo Rooms — fraud & cheating by oyo: booking id fdlg6390 (denied check in)

Address:

New Delhi, Delhi, 110025

Dear team

With reference to my booking for hotel grand valley, mussoorie (Oyo 16063) on[protected] for 23rd march 19 to 24th march 19, booking id fdlg6390, with full online payment.
On 24th march 19, i reached hotel at 9.30 am. On reception, they refused for check in. Reason was "oyo has not paid dues to hotel grand valley from last 5 months amounting in lakhs"..
When hotel owner mr anshoo came, he simply refused for check in.

I contacted oyo from 9.30 am to 1 pm, they simply say "i am sorry, we are sorry, sorry, sorry, sorry". They make my calls on hold for 15- 20 minutes. My call details is attached for your reference.

I was wandering from here and there for 3 hours with my family. I had traveled 300 kms from delhi and did not get check in. So what was the fun for booking hotel from delhi. To get harassed, cheated, and mentally torched.

Why oyo has taken booking if hotel grand valley is not allowing check in. Oyo is cheating & fraud. They are taking money from customer for good hotels and on arrival they are doing fraud and shifting to some lower grade hotels.

I have spent rs 20, 000/- for this trip from delhi to mussoorie. Oyo has ruined my trip.

Now, immediately return my booking amount along with loss suffered for rs 20, 000/-.

After 7 days of this mail as notice i will make legal action against oyo.

@concerned departments: kindly take necessary action and do need ful

Regards
Asif
[protected]