I donât know what a crap algorithm oyo followed incident one booked a hotel using oyo id RZ3T8533 @749 via book now & pay at hotel method/function & when called the hotel he asked for extra money or else they will cancel the booking incident two booked another using oyo CFB79423 @690 via book now & pay at hotel method/ function & when called the hotel again asked for some extra money or else they will cancel the booking incident three booked another hotel using oyo A3QB9229 @ 669 via book now & pay at hotel method/function & when called they again asked for extra money or else they will not provide the room then after getting fed up with the services incident four I called CUSTOMER care where they asked me to book another oyo and if they will confirm the booking from their end (# so called CUSTOMER support team) then no hotel will cancel the booking the only thing I have to do is doing payment which seems like a scam so I hang up the call and again called the (# so called CUSTOMER support team) incident five who again told me the same ### that if we pay the amount pre booking the hotel will not cancel or charge extra money for that so I asked him to choose THE BEST stay option so that I wonât face any hassle again so he choose another staying option for U9CB2724 @379 i did the payment through the my UPI and went to the hotel for check in where he again asked me for extra money so I told him to cancel my booking but he said he is unable to cancel the same from his side and if I cancel it I will not get refund after no choice left I had canceled the same incident six I called (# so called CUSTOMER support team) where the informed me they are only sales persons and if I want to raise ANY COMPLAINT or query I have to call +[protected] which never gets connected.âpathetic algorithm worst serviceâ Oyo guy tricked me to pay the amount which was non refundable I need my refund
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Oct 29, 2022
Complaint marked as Resolved
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Sep 28, 2022
OYO Rooms Customer Care's response Hi, we believe our team has already connected with you with a resolution and has done the needful. Do let us know for further assistance.~Team Oyo
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