[Resolved]  Oyo Rooms — Fraud done by Oyo regarding money refund

I've a booked a Oyo hotel ( booking I'd is IRQ84445 ) . The booking required advance payment of 471 rupees. I did pay the required amount in advance. But due to some circumstances i decided not to go and went on to cancel my booking and requested a full refund. After some time they updated the refund status ' under process'. The next day they updated the refund status to " refund successful through original mode of payment". Then checked out my bank account and no money has been refunded to my account. I waited for some time but still no refund has been. Then I called their customer care executive and told him everything. He constantly argued with me that the refund has been done but I told him that I have proof of my last ten transaction. After hearing that I have proof regarding the matter he hesitated a bit and told me wait stay on the line and swiftly disconnect the call. I went on to call a several number of times and the same thing happened over and over again. Still no money has been credited to my account Nd i think they are doing this on purpose. I just want my money back that is all. Thank you.
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Aug 4, 2022
Complaint marked as Resolved 
They have decided to refund the amount as soon as I made a complain about it. Good for them.
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2022
OYO Rooms Customer Care's response
Hi, as checked, we have processed your request for a refund from our end on 03/08/2022. It takes 7-14 working days for it to reflect in your account. In case of any queries please feel free to reach out to us.

Team OYO
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