[Resolved]  Oyo Rooms — fraud done by oyo rooms on 22nd dec'18

Address:	313002
Website:	www.oyorooms.com

Dear sir,
At an extreme disappointment i am forced to write this mail to oyo rooms. I had made a hotel booking on 22nd dec'18 to 24th dec'18 under booking id: lkrx8923 and i received a confirmation mail for the same. The booking was done for my guest mr. Mohit jain at oyo 3457 hotel sky heights, 352b, gali number 2, jaipur. The booking was confirmed and i had received confirmation mail and sms for the same followed by a missed called to be given by us as a confirmation for the same. On 22nd dec'18, at 3:00 pm after a long distance journey when i reached the hotel i was surprisingly denied for any hotel booking. When we inquired we were told by the hotel manager that he has not received any payment from oyo for room booking. Actually on the booking day when i was booking it was showing the booking amount is rs. 3918 but some of the coupon is applied automatically and discount applied - ₹ 3918. At that time i came back to the main page again i booked hr same hotel the discount is same so what to do i paid 190 rs and my hotel room is booked. Then for the assurance i called to the oyo customer care they told that your room is booked ans you don’t have to pay any amount to the hotel and then i called to the hotel also they also told that you don’t have to pay any amount. But on 22nd dec'18 when i reached there the manager told me that i have not received and payment from amount only we have received 190 rs of breakfast we called up the customer care of oyo the conversation went for about one and half hour, a chain of phone call were made, till 5pm and worst part we kept on waiting in the reception of the hotel throughout waiting for the room to be offered. Oyo people were trying to wash away their hands claiming that the confirmation mail has been sent to the hotel and hotel manager kept denying for any receipt of mail. Attitude of oyo people was as if their responsibility end at sending the mail and they are not concerned if the guest gets the room or not… finally, considering worst expected support from oyo and above we were travelling a long with no other option but to book a room at the same hotel and check in.. It does not stop here the worst part is exactly after 10 minutes of making payment for the hotel room the hotel manager confirms for receipt of mail from oyo (Around one hours after entering the hotel). When we asked for the refund as now he has the confirmation mail he refused to do so claiming it to be fault of oyo. Its and absolute case of fraud, cheating and physical & mental harassment. Its not our fault if the mail was not sent in advance to the hotel. We had done all the required formalities/payments and had the confirmation on mail. We were giving the booking id of oyo which was not acceptable to the hotel manager. You are requested to consider this as a very serious complain and take the matter ahead for the strictest possible action and i would not hesitate to take the matter further up to any extent if required.