[Resolved]  Oyo Rooms — Fraud in payment

This is to inform you that i booked hotel (booking id: E9YF9151) through call with OYO executive on 16.11.2021 with partial payment amount INR 1800(refer screen shot) and executive said you will get confirmation/verification call on later.

On 18.11.21, i received call from hotel management. He informed me that you have to pay remaining amount to confirm booking. Please be note that person have all information like partial payment detail which i made, remaining amount, location of hotel, Name of hotel, name of customer etc. Based on information i paid amount of 4800 INR through UPI (refer attached screenshot).

During check in at hotel on 18.11.2021
I came to know at hotel reception that payment has not been received. Person who called me is not available at hotel as well as on call. After many trial of calls and hot discussion with hotel staff I again paid remaining amount to hotel via UPI payment INR 5397 to get room(Refer screen shot) . Later i came to know that first payment of INR 4800 is a fraud payment.

Now question arise that,

Case -1
If person calling from hotel to get remaining payment then why hotel management asking to do repayment

Case-2
If person is not calling from hotel or any other third party then how they had information about my booking with payment details.

In view of above from both the cases its clearly shows that its mistake of OYO/hotel management to leak booking information or not accepting payments.

Customer booking hotel for hassle-free journey. Here i feeled that i made mistake by booking through OYO with advance payment and feeled guilty.

I request to you that please investigate above concern and initiate refund of INR 4800 (refer screen shot).

Thanks,