| Address: | 325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002 |
Hi OYO,
Please go through the pain a customer is going through for his hard earned money.
There is a huge Loophole in your system in reference to my booking id (C9529360) .The incident happened with me on 25th November 2021 and booking was made by me on 25th of November 2021.I got a call from a person name Rahul Singh from Hotel Capital O 28224 Victoria Royal as per him he was so called owner of the hotel and I was asked to pay total amount else my booking would be cancelled. I have only paid 30% at the time of booking.
I was force to pay because the guy was saying my booking would get cancel in case if I wont pay the entire amount as he got bulk order and he will cancel the booking if he don't get the entire amount. In fear of cancellation I agreed to pay as he provided me upi id in name of OYO Rooms.
He gave me UPI ID named [protected]@upi which seemed genuine to me and he said this is Capital O 28224 Victoria Royal's UPI ID.
Still I called OYO to confirm shall I give the entire amount as the property is asking for and customer care agent on another side told me yes you can talk to the person (hotel) and do the payment.
I transferred five thousand at a go as per our discussion but he said the payment got stuck in UPI gateway and you need to transfer again as the difference amount would be refunded, I did the same.
Later on when I tried connecting the person his number was switched off and I was blocked on whats app, I directly called the customer support and nightmare started now .After doing multiple calls I was never transferred to grievance department and call was disconnected every time. At last I decided to file a complain in Consumer forum.
I want my money to be refunded as soon as possible because it is of you today I am caught into such a mess.
My booking details, personal information was leaked by someone among you and there is no one ready to resolve the matter now. Because of this my pocket is pinched and I have paid more than double amount for price of my rooms. One at the hotel and second to the OYO fraud Rahul Singh.
Kindly find the screenshot of the payment and what's app conversation and details of suspected fraud person bellow who got in touch.
Name-Rahul Singh
Contact Number-[protected]
Regards,
Nishant Kumar
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