On 29th August, 2021, I had booked reservation with OYO at O46890 Sairaj Inn, Puri from 17th September to 19th September. My Booking ID was S8MT9663. I made the booking for 3 adults in the name of Arup Ray. Initially, I had made a partial payment of Rs 370 to confirm booking. I was asked to pay the pending amount of Rs 1112 at the hotel.
I was all good till evening of 31st August, 2021. Around 10pm on that day, I got a call from [protected]. The caller introduced himself as an agent of OYO. He asked me to make the balance payment of Rs 1112 online stating that as a COVID prevention measure Sairaj Inn is no longer accepting payment at the Reception. I didn't realize it then that it was a fraudulent call. The agent gained my confidence by stating all the booking details including the Booking ID. May be he has hacked your server or an insider of OYO is passing on such booking information unethically. He even answered all my other queries like distance of hotel from Puri station, present COVID norms at Puri, etc.
While talking to me over phone, he sent me bank details on WhatsApp from [protected]. This WhatsApp even showed OYO logo as DP. The bank details is as follows:
A/C No.[protected]
IFSC - CNRB0002886 (Canara Bank, Noida)
Recipient - OYOROOMS
He tricked me to make the payment of Rs 1112 on Google Pay. After that, he said the transfer was not successful as the amount got stuck in the payment gateway. So, I had to make two more transactions of Rs 2224 and Rs 3336 in the hope of getting back the refunds.
In this way, I had made a total payment of Rs(1112 + 2224 + 3336) = Rs 6672. I request your serious concern on this matter as this fraud has been done in the name of OYO. Such actions will affect your business's reputation. Customers like me will not then make further bookings with OYO.
Please look into this matter and assist me in getting back the refund of Rs 6672.
I am attaching the online payments and the chat details images I had with [protected].
Since then, I have sent numerous mails to [protected]@oyorooms.com. But, the few reply mails seemed like system generated ones and were not of any help.
As you can see I am troubled with this issue for over 4 months now. Please resolve this issue of mine
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