[Resolved] Oyo Rooms — Fraud online hotel chain
Delhi, Delhi, India
I booked hotels for Delhi and Mumbai but as I reached Delhi I got shocked before 10 minutes to reach the my hotel was cancelled. I called executive they give me no respond at last suggested to book the hotel in two times higher rate any they did the same for Mumbai. They charge 33% penalty for cancellation whereas I did no cancellation and requested them to avoid them to cancel my hotel. They then again suggested me for a fresh booking. This how Oyo makes money. They will cancel your hotel just before you enter and deduct a cancellation penalty and again charge you double means triple profit. So I request all my friends to never book a hotel from Oyo don't risk your life it's precious. I am showing how they cancel my booking stating non availability of rooms
Complaint marked as Resolved Aug 10, 2016
[Jul 06, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified SupportOYO Rooms Customer Care's response, Jul 09, 2016
Dear Prabal, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Team OYO
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