[Resolved] Oyo Rooms — Fraud online hotel chain

 
5 Reviews
Delhi, Delhi, India
 Prabal Rajdeep1
I booked hotels for Delhi and Mumbai but as I reached Delhi I got shocked before 10 minutes to reach the my hotel was cancelled. I called executive they give me no respond at last suggested to book the hotel in two times higher rate any they did the same for Mumbai. They charge 33% penalty for cancellation whereas I did no cancellation and requested them to avoid them to cancel my hotel. They then again suggested me for a fresh booking. This how Oyo makes money. They will cancel your hotel just before you enter and deduct a cancellation penalty and again charge you double means triple profit. So I request all my friends to never book a hotel from Oyo don't risk your life it's precious. I am showing how they cancel my booking stating non availability of rooms

Fraud online hotel chain
Complaint marked as Resolved Aug 10, 2016

Complaint Status


[Jul 06, 2016] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Jul 09, 2016
Dear Prabal, We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Our guest support team will soon get in touch with you regarding the issue and look into the matter for you. Appreciate your patience and understanding in this regard. Team OYO
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Oyo Rooms really cheating with customers I request the Government for quickly action against them

Never trust oyo, otherwise it can be your last trip in your life they are the biggest loot mafia, in hotel business. They will change you three times for a booking. First by cancelling your booking before 15 minutes without any refund. Then by rebooking with double cost . Thus they earn triple profit by pick pocketing business. I am just attaching the proof of it

Very bad location and services
OYO Rooms Customer Care's response, May 4, 2019
Verified Support

Dear Guest,

Please share with us what went wrong so that we could assist you accordingly.

Regards,
team OYO
4th class service and location very poor ### service

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    79%
    Complaints
    3220
    Pending
    270
    Resolved
    2465
    phone
    +91 93 1393 1393
    location
    325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
    Oyo Rooms - Fraud online hotel chain