[Resolved] Oyo Rooms — Fraud OYO and Hotel

ha1122

from rewari, Haryana

Apr 28, 2022

Address:

Dahina, Rewari Haryana Pin123411 MOb-8510805005

Dear Concern,

I have book Oyo hotal in gurgaon with Booking ID GW6L6308 and reached for stay at 9pm then hotel refused to stay saying that no booking received form OYO. i have tried to call oyo customer care no response there side.

later on Hotle give me room with Extra charge INR 1000 and agree to stay there though i was booked room through OYO in INR 479.

There was big fraud form OYO and Hotle to create emergency so customer can pay extra money.

Please take action to prevent fraud like this.

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Jun 2, 2022

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2022

OYO Rooms Customer Care's response Hey, we regret the inconvenience caused to you. OYO aims to provide all its users with the best hotel booking experience. We did not mean to disappoint you. Our concerned team will look into the matter and get back to you asap. ~Team OYO

Verified Support

Apr 30, 2022

OYO Rooms Customer Care's response Hi, we tried contacting you but the attempt was unsuccessful. Please share an alternate number to get in touch with you at the earliest.

Team OYO

Verified Support

Apr 30, 2022

OYO Rooms Customer Care's response We tried contacting you multiple times regarding the issues highlighted but our attempts were unsuccessful. We assure a hassle-free stay in the future. Feel free to get back in case of any other concerns.~Team OYO