[Resolved]  Oyo Rooms — Fraud payment

Address:	Lucknow
Website:	Oyo

Hi team,
There is a big loop holes in your system, where someone randomly calls me with all my booking details (JU734558)of hotels on the day of check in to confirm my stay and forcing me to pay whole balance amount to reserve the room,

I explained to him I have already paid 10% of amount to reserve the room rest amount I will come and pay, to which he said is not possible you will have to pay now.

I paid him with the upi id provided to me which made me feel genuine as it had "oyorooms" name on it.

After the successful transaction, he called me back to say he has not recieved it's showing the amount is stuck, and suggested me to repay again for the 1st amount to get refund.

I speculated something is wrong and I reached the hotel and made my payment.

Requesting to you to kindly look into this matter as it has literally made go through so many phone calls to know what exactly is wrong, as he had all the right information about me and my booking details, which is a very shocking and you as firm need to be careful with your customer database, it has caused me financial pinch for paying double time.

Kindly find the screenshot of the payment and details of suspected fraud person bellow who got in touch.

Name- Karthik
No.- [protected]

Regards,
Clinton