[Resolved]  Oyo Rooms — fraud your sales agent ankur gupta, take the necessary steps and refund my money immediately.

Address:

R 160, Kamdahari Purbapara, Garia, Kolkata, West Bengal, 700084

Respected sir/ma'am,

I mrs. Sucharita biswas inform you that, on 22nd may 2019 i visit your site for enquiring for tour darjeeling. When i submitted your enquiry list, one of your sales agent named ankur gupta cont no is [protected] who called me and suggest me rs. 30000/- ka package. When i said i am going only with my two little sons, he said "your package charged 27000/- uske kam nahi ho ga". I agreed and he send me a link where i paid rs.10000/- for advance booking. When rec'd the amount i asked for receipt, then he send a pdf file there only wrote he rec'd my money. I called him for money receipt, he told me, "isime ho jayga, or kuch v jarurath nahi hai." i told him, no it's not possible, "mujhe aap oyo ka site se money receipt vejiye". The next day i called hotel for enquiring my booking, there was no booking at my name. I called him, he said miss priya ke nam por booking huya, booking id is #cwuy5604. I said no i will not enter if it's not my name. He told me "ho jayga". Then 23rd and 24th of may he and your customer care officers both are said "aap ke nam por ho jayga ma'am, ho jayga" but they didn't any steps for this. Today morning i called your customer care and told them for cancellations, then miss priya [protected] called me and told "mai hi hu priya, aap ko koi dikkath nahi ho ga, aap jaiye oyo ka sab hi member aap ke sath hai". When i denied for this and did for cancellations, she told me for look after this matter and cut the phone. After this ankur and priya noone received my call, i called them different nos also, but they didn't pick up my phone.
Sir, we are belongs very poor family, whole year we collect the amount for one tour. If we faces this types of fraud "aap hi boliye keya karungi". When i transferred money, before that i checked every possible of varificaton. If ankur gupta did this types of job how could i know sir he cheated me.
I attached here every mail and screenshot of whatsapp conversation. Please go through it and refund my money immediately.
Oh yes, last mail he replied, no money refund possible due to your company's tearm and conditions. But said conditions only applicable for who booked 4 or more than 4 rooms. I booked only 1 room and here policy is just day before i entered hotel i can cancel my booking and refund full amount immediately

Therefore, my request before you are a reputed company to into the matter and get back my money by tomorrow. So we can go a happy journey and make my sons smiles.

Thanking you,
Sucharita biswas
[protected]