Oyo Rooms — Fraud/Cheating case

Victor Yankey

from Rewari, Haryana

Sep 27, 2022

Address:

Mahipalpur, New Delhi

Dear Sir/Madam,

Firstly,
I make a booking on oyo app on 25/09/2022. booking ID- IKJE7445. When go for check in Hotel refused to do so that is why I cancelled the booking. i paid amount already.
Secondly,
At same time i try to contact to oyo customer care but they were un reachable. i made booking second time booking ID- V15N1426. when check in second hotel they charged extra 800 Rs. by showing in app that this amount is pending. This case is complete fraud as well as cyber crime. I tried several time to contact Oyo customer care service team. but they are not reachable or may be they do not want to contact.
Therefore it is requested to you kindly look into the matter and resolve the issue.
Thanks & Regards.
Varun Yadav

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OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2022

OYO Rooms Customer Care's response Hi Varun, we are really concerned about your experience. OYO aims to provide the best hotel experience to all its users. We have raised your concern to our team and they will connect with you at the earliest to assist you further. ~Team OYO

Verified Support

Sep 29, 2022

OYO Rooms Customer Care's response Hi, we worked on your concern raised and have sent you the needful resolution over mail. We again apologize for this and assure you we'll take care of your stay in the future. Let us know of any other assistance.

Team OYO

Oct 03, 2022

Updated by Victor Yankey Compliant not resolved completely till now.