[Resolved] Oyo Rooms — Fraudsters, booking done on giving wrong information

jyotsna kothari

from Pune, Maharashtra

Website:

www.oyo.com

Had stayed in Oyo property which is marked as premiere in Ahmedabad at lal darwaja... The hotel is a budget hotel n oyo mentioned that the property had power backup but I had to suffer along with my husband n 4 years old son as power went off n in a suffocated room we had to spend two hours... Their premier room doesn't have power backup... I[censored] need proof check my call to u at 3:00a.m requesting for help which never came. Attached file shows that Oyo have mentioned power backup but the hotel doesn't have it

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Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2015

OYO Rooms Customer Care's response Dear Guest, We are appalled to know about this. We are working hard to deliver great customer service each time someone visits an OYO. It is rather embarrassing to know about this issue happening to one of our early and loyal guests. Rest assured, we'll investigate and solve the issue leading to this. Please share the booking details and our customer experience team will very soon get in touch with you regarding this. We promise to deliver an amazing stay experience, the next time you stay with us. Thanks for your patience. Team OYO