[Resolved]  Oyo Rooms — front desk clerk being very rude harassing and threatening to put me out

Address:

70816

I have been staying at this hotel for the past 2 weeks and within the last week of my stay i have been harassed by an employee at the front desk by the name of melissa. She has told me that they have received noise complaints about my room number from other guests. 2 of the times that she notified me of the complaints were times when i wasn’t even in my room or on the property at all. I explained to her and another woman at the front desk that i was not in my room at the time of these complaints so the noise could not have been coming from me. This morning while i was at work i received another call from her stating that i was going to be put out of my hotel room due to another complaint being called on me. She also argued with me about not paying for my room an extra night after i explained to her that i did. I explained to her that i have my receipts to prove that i have paid for my room. She continued to argue with me and tell me that i would be put out of my room anyway. I spoke with another woman at the front desk last night (Amy) who told me that the complaints were written down but the guest who complained could not verify exactly which room the noise was coming from. She called me and i was in walmart after just leaving work. I spoke with her and informed her that i have not yet made it back to the hotel, therefore the noise could not possibly be coming from my room. She said that the complaint was about a woman standing in front of my room door talking loudly on the phone. I explained to her that the woman was not a guest of mine and i had just gotten off from work and had not made it to the hotel yet. I work 12 hour shifts from 9am to 9pm. I am hardly ever at my room until it is time to go to bed. I also have a small child (Baby) who is in my room with me after i get off from work. If the noise complaints are about my baby crying, that is something that i can not control. He is a baby and i think people should be understanding of that. I am a loyal paying customer and i don’t think that i am being treated fairly. Melissa has had something rude to say each time i have encountered her at the front desk this week. Today was the last time i am willing to put up with it as she threatened to throw me out of the hotel. Even after explaining to her that these complaints could not be about me because i wasn’t in the hotel at the time and after i explained to her that i have already paid my money for my room for the next few nights. I need someone to look into this for me and take action!