Oyo Rooms — Full Refund

Address:

Bangalore, Karnataka

Hi Team,

I have made a booking via Oyorooms, did full payment in advance from 25th till 27th Dec. Upon reaching the hotel, I found hotel is a shabby with no hygiene at all. I didn’t check in rather contacted oyo help desk standing at the hotel asked for cancellation and acknowledged by help desk as well email confirmation of full refund. Since 27th Dec (Check out) I am following up today is 31st Dec I am not able to catch hold any service guy who will process my refund. Every time help desk route to service team nobody picks the call. Requested refund in original mode of payment that was also rejected. Provided the bank details as well still waiting for refund. It’s already crossed 48hrs from check out date (If there is no check in How come there is a check out), ideally now I must ask oyo to add penalty for each passing day.

Booking ID: DMLJ8712