[Resolved] Oyo Rooms — Full refund not received

[Resolved] Oyo Rooms — Full refund not received

S sonalsh250 Oct 20, 2022 Oct 20, 2022 This thread was updated on Oct 20, 2022

My booking id is LZXM6946. The total price of the hotel i booked was showing 12115. Coupon discount applied was 5452. Oyo money applied was 1161. I paid 5502 through Paytm wallet. I cancelled the booking by calling the customer care executive. The refund i received was 3503. I did not receive the full amount of 5502. The amount of 1999 is still pending. The refund details shown in the app is also wrong. Also, although I paid full amount at the time of booking, extra charges were shown in the app later on several times. Even after calling and correcting the mistake several times, extra charges were shown. Now, i have not received my full refund amount. Please help. +3 photos Was this information helpful? No (1) Yes (0)
Nov 20, 2022 Complaint marked as Resolved OYO Rooms customer support has been notified about the posted complaint. Oct 20, 2022 Updated by sonalsh250 I have complained and called several times. The executives put my call on hold and then the call gets cut by itself. I have been trying to reach out to them for hours and none of them is able to help me at all. Verified Support Oct 20, 2022 OYO Rooms Customer Care's response Hi, thank you for bringing this to our attention. We understand that nothing we say can make up for this unpleasant experience. Please give us an opportunity to get this resolved on priority. ~Han
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