Oyo Rooms — Full Refund of booked oyo rooms for denied checkin by hotel

Oyo Rooms — Full Refund of booked oyo rooms for denied checkin by hotel

H [email protected] Aug 30, 2022 Aug 31, 2022 This thread was updated on Aug 31, 2022

I have booked OYO 69698 Shalimar Residency for, 28 Aug 2022 and checkout on 29 Aug 2022 by full advanced payment of RS. 799 Booking id- TMHV4495. when I reach the hotel on 28 Aug for check-in the hotel. they denied check-in reason given was you have paid amount to oyo & payment is not showing to us. & they denied checkin. When i requested them then they forced me to cancel my booking from oyo. & asked me to pay 799 cash then they will provide me room. As my schedule was planned so i had to pay 799 cash to them. they told me to get a refund from the Oyo because u have paid online to Oyo. it is requested to kindly refund the full amount as the booking was canceled due to denied check-in by the hotel that's not my fault and as I didn't get service from your side then why should I pay you the amount. kindly refund my full money back Regards Harsh Yadav [protected] Was this information helpful? No (0) Yes (1)
OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Aug 31, 2022

Verified Support

Hi, we understand the trouble you are facing and we are as unhappy as you are. We have your details and we are going to make it right for you. Please share your booking id with us. ~Team Oyo

OYO Rooms Customer Care

from Chandigarh, Chandigarh

Aug 31, 2022

Verified Support

Hi, we have processed your request for a refund from our end. It takes 7-14 working days to reflect in your account. In case of any queries please feel free to reach out to us. ~Team OYO