Plot No. B3andB4, Rama Park, Near Metro Pillar No.764, Delhi - 110059
I have booked OYO Townhouse 462 Dwarka Mod Metro Station for 31dec and checkout on 1 Jan by full advanced payment of RS. 1008 Booking id- LSL94132. when I reach the hotel on 31 Dec for check-in the hotel denied check-in reason given was all rooms were full they said they don't have any room available. they told me to get a refund from the Oyo because u have paid online to Oyo. because of not allowing check-in I was told by Oyo's assistant to cancel the booking and make again the booking.
it is requested to kindly refund the full amount as the booking was canceled due to denied check-in by the hotel.
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Jan 2, 2022
Complaint marked as Resolved
Resolution is given by Oyo. Full payment refund received today.
OYO Rooms customer support has been notified about the posted complaint.
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