Oyo Rooms — goa package - worst experience

 
1 Review
Mysore, Karnataka, India
 Shobha Dn on Sep 17, 2019
Booking pnr - bgax7682 - goa package including flight - package worth was max 9000/- but collected 15000/- per person, need a refund amount of at least 5000/- which was not worth the trip.

One suggestion, please don't collect the overall amount starting of the trip, hotel people or drivers will not give a value to their customers, they humiliate as much as possible as already amount is with them. Give the option of paying 50% on the last day of the trip.

My mother and her 12 friends (All senior citizens except 2) had gone for goa trip. Booked the package under oyo flagship... Had the worst nightmares about room, food, and driver... They traveled from 13 september to 16 september 2019... Nothing was done as per itinerary. Rooms were given on the 4th floor without a lift service for senior citizens, after an escalation in the customer support they gave it in the ground floor. Food for all days breakfast and night dinner was included in the package and gave same type of food for all days, sunday night after a lot of arguments the got good food from outside. The driver of the trip, on sunday roamed everyone till 9 pm and after dropping informed that "for today, my trip is over with you all, i will come and drop you to the airport tomorrow"... And collected rs. 900/- as extra charges for taking them around till 9... They never asked him to show them around till dark and also after the fort was closed he took them to the fort and asked them to see sitting inside the tempo traveler as all were ladies, they had to pay 900/- extra to the cab driver, else he wouldn't drop them to the airport on monday...

None of the days was as per itinerary in the sheet and doodhsagar falls was canceled.

goa package - worst experience
goa package - worst experience
goa package - worst experience

Complaint Status


[Sep 17, 2019] OYO Rooms customer support has been notified about the posted complaint.
Verified Support
OYO Rooms Customer Care's response, Sep 18, 2019
Hi Shobha,
We regret the inconvenience caused to you. OYO Hotels & Homes aims to provide the best hotel booking experience to all its users. Kindly let us know your booking details to help us serve you better. ~AH
Updated by Shobha Dn, Sep 23, 2019
Thank you for your reply. Package id is TH-WKWJ6488.

This was done by 3rd party and the person who got his done for us is not ready to share any details about the travels. can you please let us know the details of 3rd party so that we can talk directly and get you the details.
Hope with this package id you can get us the details. Please help us as it was saved money they had taken from these elderly citizens.

goa package - worst experience
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    Oyo Rooms - goa package - worst experience