[Resolved]  Oyo Rooms — gst invoices for booking of hotel not provided by oyo

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my company:

#booking id:
1) dsai6240 (Stay 12th to 13th july 2019)
2) xgkz1695 (Stay 13th to 15th july 2019)

#gst details of my company:
1) company name: adani wilmar ltd
2) state: maharashtra
3) address: village malegaon, tehsil saoner, malegaon, nagpur, maharashtra - 441107
4) gst registration no: 27aabca8056g1zp

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no. Oyo is only providing me the payment receipt, which is of no use to me, since the same cannot be used for taking gst credit. The hotels associated with oyo says, the oyo will provide the invoice. Oyo customer care over call & twitter oyo team has not provided me gst invoices over email as promised me earlier. Check attachment.

Since, they are not providing any tax invoice (Specifying my gstin no. And gst breakup), there is a possibility that they are charging gst from customer and they are not interested in depositing the same with the govt.

It is a complete case of violation of gst law.
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Aug 13, 2019
Complaint marked as Resolved 
Out of 2 hotel, one GST invoice provided
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2019
OYO Rooms Customer Care's response
Hi Guest,

We are extremely sorry for any inconvenience and delay. We do not want to let our customers go unsatisfied. We will get this checked for you from our end. In the meantime, kindly allow us some time so that our relevant team can work on your resolution.

Regards,
Team OYO
Verified Support
Aug 03, 2019
OYO Rooms Customer Care's response
Our team attended the concern diligently and the needful has been communicated to you over mail. We assure you such instances will not take place again. Let us know for any other assistance. ~Avi
Complaint comments 

Comments

On 13july I submitted bank details for BFXW6745 & HZVT0698 but booking ID
After bank details received by Oyo they transfer refund check in bank account 3 to 7 days

Today 9th day
Still I can't get refund ..

Fraud
Biswajyoti sahu, cuttack orissa who worked in the previous company was sacked because o[censored]nprofessional approach and issue on code of conduct. how can a renowned company hire him without doing any due diligence. it will damage the great company of oyo in future.

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