[Resolved]  Oyo Rooms — Had to pay twice for a single room

I’ve tried to book a room at oyo 76908 hotel South Avenue on 5 march. The amount of 2303 was deducted from my credit card however I did not receive any confirmation email or notification from oyo regarding the booking. Seems like the app was down. Once I went to the hotel the receptionist said that there was no booking ID generated so I had to book directly from the hotel. Now when I contacted the oyo helpline the are saying that I wont receive the refund as I’ve stayed at the hotel. I had to pay twice for the room and I need my money back which was deducted without my concern.