Oyo Rooms — harassment after oyo hotel booking

Address:

Near Legislative Assembly,Nam Rang Road,Gangtok, East Sikkim, Sikkim, Sikkim-737101

I booked hotel white mountain, gangtok. Booking date sat may 25 to mon may 27. I reached the hotel on the specified day to occupy the room. But to my utter dismay, the hotel authority denied my booking. I showed them the booking and also shared booking id. But they were too adamant and rude and while continuously denying my booking, they were saying that they were not in terms with oyoit was totally harassment for me. I tried to contact oyo and they were of no help. It was heavily raining outside and i was in dire straits. While it might be a fault from hotel authority but why oyo is not acknowledging the mistake from your end. After my conversation with oyo customer care many a times. You agreed with a compensation of rs.500, but i told you should have give me more compensation. Instead of so much mishandling and lots of trauma you were to give a mere compensation of ₹500. That's is also not transferred till now. Your customer care persons were continuously disconnecting my calls. It's like all mistakes are done by me by choosing your service. Should i revoke my trust from oyo and spread the mishandling news within communities? Please treat the case with diligence and compensate me adequately. Hope oyo will live up to my expectation.

Thanks,
Subhajit das

Name-subhajit das
Hotel-hotel white mountain
Booking id-vkgz7689
Date-25th may-27th may
Rooms-1
Guests-2
Place-gangtok