| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 |
I am an annoyed customer. You took my payment online for new bharat hotel in nainital. Hotel refused to provide me the room, saying their terriff was more then what you offered me. Was that my mistake??? I waited for 1 hour at recpetion because there was some communication gap between you and hotel. Me my wife and my 6 years daughter were suffering. After an hour they gave me room which was wet smelly and of sick environment. I called you people and after speaking to 3 advisors and 2 managers, i got a new hotel 4 kms from the current one. There oyo dollsinn hotel asked me to wait because they didnt get confirmation from you. Was it my fault??? My holiday went wasted. Who suffered??? Only me and my family. I lost my time reputation and felt embarressed. Where is the
Resolution??? Who would compensate my reputation loss in front of many hotel staff and customers??? My time and holiday was ruined because of your miss management. I thought to write to you first... Then i would speak to the higher authorities.
Regards
Jyoti amol prakash
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