Oyo Rooms — Harassment due to technical issue regarding Booking ID: LOVM6273.

Oyo Rooms — Harassment due to technical issue regarding Booking ID: LOVM6273.

S saurabh19920704 from Powai, Maharashtra Mar 7, 2023 Mar 13, 2023 This thread was updated on Mar 13, 2023

This complaint is regarding harassment faced regarding Booking ID: LOVM6273. I booked my stay online for 1 day [[protected] to[protected]] in Oyo Ankan Regency. But after I reached the hotel the front desk receptionist told us that they have not received any booking from Oyo regarding Booking ID: LOVM6273. They informed me that they will not be able to provide us any room. So we called Oyo Tech support and after a conversation of approximately 1 hour the Tech support person told me that she will only be give me a refund for Booking ID: LOVM6273 and create a new booking at a nearby Oyo property and can do nothing else regarding the harassment we faced due to your technical issue. I had no option than to agree to what she said and paid an amount of Rs. 1063/- again for a new booking regarding Booking ID: UMH52363. I request you to escalate this matter to the person concerned and arrange for a refund for the new booking regarding Booking ID: UMH52363 which happened due to the technical error at your end. Please do the needful at your earliest. Was this information helpful? No (0) Yes (0)
OYO Rooms customer support has been notified about the posted complaint.
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OYO Rooms Customer Care

from Chandigarh, Chandigarh

Mar 9, 2023

Verified Support

Dear Saurabh,

We understand how inconvenient it is and we would never want our guests to go through such an experience. Rest assured, our concerned team will connect with you at the earliest.

Regards,
Team OYO

Joshipooja1731

from Mumbai, Maharashtra

Mar 13, 2023

Their customer service executive just put you on hold and you are in the same loop no action taken by this fraud company