[Resolved]  Oyo Rooms — harassment in oyo 9341 mascot pentazz

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:OYO ROOM 9341 mascot pentazz

Harassment in Oyo 9341 mascot pentazz.

Noida (Booking ID AYSQ4679)

I booked the room for 8th to 9th of July.
Checked in late at night around
01:30am.

We were given 3 different dirty rooms.
Unhygienic washrooms which are not cleaned. Water not coming. AC not working. Eventually the last room looked okay and I took it.

After exactly 5 minutes I sat on the bed and the bed was wet but was covered with the blanket.
Next what I saw as I removed the blanket, the best was absolutely dirty and wet with some tea or some brown colour thing. Half of the bed was wet and it was disgusting.
I called the reception and called the guy to come and check the room ( 3rd room we shifted to).

Now, this guy comes in and checks it.
I asked him what it was. No answer.
Then he started saying that I had done it!
Here he started to raise his voice and I answered him 20times that I didn't do it.
We had nothing but a water bottle I'm the room and it had been 5mins that we had entered the room. We didn't order tea or anything with looked like that.

At first I thought he was scared that I will put a complaint against them and that's why he is behaving this way but then one more guy came inside the room.

Both of them started shouting very loudly and became physical with me.

I has a female friend with me who got so scared & I was scared too. I told them that we're leaving and to get out of the room so we could take our stuff, but they didn't leave and started threatening us.
I told them I'll call the cops.
And we started to leave.
As I walked down, there were 2-3 more guys who were there who worked the or maybe not. And they locked the main gate.

In short,
"the bed was wet and dirty,
We called the guy,
He came and started blaming us.
Started shouting.
Another guy came inside the room.
Bout got aggressive and became physical when I told them that we're leaving and to get out of the room so we can pack.
More guys came when we were going downstairs and locked the main gate.

I was scared for my life and also my friend is under shock because of this.

We got scared of this whole scene and left somehow in our car.

This is extreme!

I have photos and videos to support the same.

If no action is taken against the hotel
I will take it as my personal responsibility to make that hotel shut down.
I will go and get an FIR done for the same.

Contact me on
[protected]@gmail.com
+6 photos
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Aug 24, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2018
OYO Rooms Customer Care's response
As checked our support team contacted to you and shared the details. We again apologize for the trouble caused and will ensure a hassle-free stay for you in the future. Let us know for any other assistance

Regards
Team OYO
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