[Resolved]  Oyo Rooms — harrasment and fraudelence by oyo

I booked a room with oyo with confirm booking i'd no. Yvid0865 at spot on 43833 hotel valley, roorkee, for which i have made payment online while booking for 1 night 28th july2019-29th july 2019 at around 11.15 pm approx. For my brother who is traveling to haridwar and for same i received confirmation on my mail and phone. At 12.15 am on 29th july, my brother reached to check in. But the hotel denied the check in because o[censored]navailability of room. I called up oyo and they harrased me like anything by transferring from one person to another and so in and finally a lady came inline and assured me that she will help by providing another accommodation nearby and asked me to hold the line. I kept holding it for 30 mins or so and ultimately the call disconnected by their end. I called up again and followed the same process and after 10 mins or so they simply said sorry, we can't help in this as the hotel manager is not picking up their call. At the same time my brother was getting harrased in high fever till about 2 am and when they finally withdrawn their hands, he left the place. I told them that this is nothing lesser than harrasing people, in response the executive on phone said we will refund u the payment. And very cleverly they closed my complaint mentioning resolved when i checked on their app.