[Resolved] Oyo Rooms — haven't received my bill yet

akanksha laroiya

from Delhi, Delhi

Address:

Amritsar, Punjab

I stayed at hotel prince paradise in amritsar. Checked in on 2 september, 2017 and checked out on 3 september, 2017. Paid 1895 rupees in cash. I was told that i would be receiving bill via mail. I haven't received any. I have been calling the hotel staff but they seem to be avoiding my requests. I want the copy of bill as soon as possible. The hotel manager and staff is uncooperative and manager answered my queries by saying "we have other work too". I wonder what other work they have that do not include customer services.

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Oct 23, 2017

Complaint marked as Resolved

OYO Rooms customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

OYO Rooms Customer Care's response Dear Guest,

We are extremely sorry to know about the trouble and sincerely apologise for the inconvenience caused. Rest assured, we'll investigate and solve the issue leading to this. Please share your booking ID and we'll look into the matter for you. Appreciate your patience and understanding in this regard.

Regards
Team OYO

Verified Support

Sep 13, 2017

OYO Rooms Customer Care's response Dear Akanksha,

Thank you for sharing the details. We have shared the invoice for the booking to your registered e-mail ID. Please check the same. Let us know if you need any further assistance.

Thanks
Team OYO

Sep 19, 2017

Updated by akanksha laroiya i have not received the invoice.