Oyo Rooms — Highly irresponsible team and extremely rude company staff

Website:

www.oyorooms.com

I made a booking at OYO Premium Rooms - Hotel Tiger Groove Resort, Ramnagar from 21 Nov to 24 Nov 2015 (Booking No - HPNY4028 for 21 Nov, RTEU1924 for 22 Nov and ILNW7019 for 23 Nov). I confirmed the OYO customer executives on 20 Nov 2015 before leaving from Delhi about the status of my bookings and I was mentioned that the bookings are confirmed. I have 2 small kids and there was so much of luggage and I reached the hotel at 7 A.M. on 21 Nov 2015 and to my surprise, the hotel staff did not allow me to check in at the hotel by mentioning that they don't have a tie up with the OYO Rooms now. When I called up the OYO Rooms, I was again told that your bookings are confirmed and only after me explaining the issue, I was told that our escalation team will get in touch with you soon. Only after giving multiple calls to the customer care executive, I was told 3 hours later that your booking for 21 Nov has been made in a different hotel which was 20 KMs away from the Tiger Groove Resort. I asked those people to arrange for a cab for my pick up since there was no vehicle available at that time in Tiger Groove Resort but I was told that we don't have a policy to provide the cab facility. I was told by Mr Mandeep (escalation team) that if no vehicle is available, you take a public transport in the jungles of Corbett Park or else you walk down to that hotel. Somehow, I managed to reach the other hotel and then again to my surprise I got a call from the OYO Rooms that my booking for the next 2 days has been confirmed at the original hotel - Tiger Groove Resort and I was asked to go there of my own on 22 Nov. I think that these corporate people are just bothered about their profits and even though this company is in the hospitality industry, this is the kind of services that are being offerred by OYO Rooms. I strongly recommend to my colleagues not to make any bookings through OYO rooms in future and to kindly strictly confirm your bookings already made. This company is not going to compensate you for the sufferings that you may have to bear in any manner what so ever. For each of the complaint they have a standard reply that this is not as per our company policy and I believe that informing the customer about change in any bookings and making a fool out of the customers only is as per their company policy. Such a FRAUD Company!!