[Resolved]  Oyo Rooms — holiday packages

Address:Lucknow, Uttar Pradesh, 226013
Website:OYO

My self rohit kumar singh booked a holiday package from oyo with package id - pkg-ghke5790 for himachal from chandigarh. It was not a 1 or 2 things that were unmanaged, it was series,
1. Kullu velly was included in the package but driver dropped me on by pass and asked us to go on by own. I didn't resist because my family was with me.
2. Next day after reaching manali driver said vehicle is damaged so i will provide you another vehicle by 1 pm and we were ready at 10 am and waited for backup till 1 pm. I. Was promised that sedan type vehicle service will be provided by oyo but the back was alto 800. Due to late back driver didn't take us to hidimba temple which was in package and just one place of nagar.
3. Solan velly trip was cancelled as vehicle was repairing.
4.in returning they have changed vehicle again and it was too old and was risky to travel in that, it has all kind of noises from every part. Still traveling by this vehicle was risk of life and hoping to reach safe at my place.
5. Write 12 emails regarding to resolve the issue and communicated to oyo team to change the driver but no one listen to us.

Thanks and regards
Rohit
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Dec 7, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
OYO Rooms Customer Care's response
Dear

We're extremely apologetic to know about your experience. This isn't the experience we want for our guests. We'll look into this ASAP for you.

Regards,
Team OYO.
Verified Support
Oct 30, 2018
OYO Rooms Customer Care's response
Dear Guest,

Once again we apologize for the inconvenience that has been caused to you. Our guest support team actively worked on your concern and we believe to have given you the required resolution. We appreciate your feedback and be rest assured, we'll certainly take a strict note of the same. If there is anything else that needs to be addressed, please feel free to reach out to us.

Regards
Team OYO
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