Oyo Rooms — horrible customer service

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OYO Rooms

My booking id no : tfjb1796 i booked a hotel room at varanasi for 1 day on 8th september 2019 on the same day morning i received a link asking me to make online payment of rs.806/- and i made the online payment and to my surprise when i reached the hotel the manager told me that online payments are not entertained. I contacted the helpdesk of oyo rooms raising the issue the customer service executive told me that they will make a fresh reservation and i have to wait for my refund i was not okay with this option i asked her to transfer the amount to hotel person as i have already paid the amount, she said the issue will be raised to a senior executive and gave a mob no: [protected] and when i rang to this number i received a horrific response from that executive when i asked him should i recite my booking id he told me"stupid lady cut the call" i was shocked to the core by this response. I again tried calling this number several times asking them to retrieve the recording of that call but no further action was taken, and i stood in the middle of the road will all my packages and hoping that oyo rooms will somehow resolve this issue but all my efforts went in vain. I would like to request oyo rooms administration first not get into customer or rather reach teach ur customer service executives how to support a customer, i would sincerely suggest public (Specially women) not to make any bookings from such a concern which has no respect for a customer and is bothered only about their commission.