[Resolved]  Oyo Rooms — Horrible property

Address:	Mumbai City, Maharashtra
Website:	www.oyorooms.com

I booked a triple occupancy room in Oyo flagship property 376 at International Airport Andheri East 20th over 21st June. I would like to alert potential customers about the horrible experience my family had to undergo. Except that the property is closer to both the airports in Mumbai, there is no one positive aspect that would be a consideration for selecting this property. The minus points are:
- very bad maintenance of the property overall
- we had to change 4 rooms due to stink from the bed covers
- dirty towels in half white colour
- dirty floors
They promised to serve tea at 4 am since we were not taking breakfast but no one was available to honour this promise. We spent 3 hours changing rooms from 701 ( lights were not working and no water in toilet) to 101( stinking room with dirty floors) to 102 (again a dirty room being cleaned up for our stay with with very strong smelling perfume used to clean the floor making it impossible to occupy) to finally 201. This was a better room but can accommodate only 2 pax. They squeezed in the 3rd bed and we had finally settle for this since it was already 11 pm in the night and we had to leave at 4 am next morning. So, for just a 5 hour stay we had to pay Rs.3600/-. When I complained to them, all that they could offer was an Apology.. nothing more. Just before this, I had stayed in their flagship property in chembur for 4 consecutive days and had no complaints. I want Oyo to refund me the rent that they had taken from me and i would like to post this on various sites to alert customers so that they can avoid booking this property.
Thanks and regards,
Naga
[protected]