[Resolved]  Oyo Rooms — horrible service and customer support and resolution

Address:Chennai, Tamil Nadu, 600040

Iam completely disappointed and terribly upset with my recent experience where i was not only dragged into an agony of standing on the road for 3 hours from 5.30 am to 8.30 am without an accommodation which turned into a nightmare when i was reallocated an other hotel again which was not confirmed. Then you booked me an other hotel where my tariff was doubled from 712 to 1750...

Trust me, i will never again opt for oyo... For its inefficiency and arrogant customer care executives who cant understand a customer issue and just brainless to keep talking about process and #... 4 calls which lasted more than 30 min on hold. You people screwed up my entire day... I wish and pray that every member in your organisation, including your management go through similar experience... To experience the horrible service that you people are proud off

Iam just putting this on record so that, if you have sense, will not allow this horrifying experience for any other customer in future.
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Nov 13, 2018
Complaint marked as Resolved 
OYO Rooms customer support has been notified about the posted complaint.
Verified Support
Oct 12, 2018
OYO Rooms Customer Care's response
Dear Guest,

We must apologize for the mistake here. We'll certainly correct the same on priority. Please share your booking ID.

Regards
Team OYO
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